Managed services

Entrust Globecast with your daily technical operations 

What we bring 

• Broadcast quality and stability 
• Fast Response Time 
• Operational Security  
• Expertise pillars 
• A collaborative partnership built on trust and working hand-in-hand 

24/7 monitoring is essential in managed environments 

• Detect infrastructure vulnerabilities and data breaches for immediate remediation 
• Detect service degradation as quickly as possible 
• Minimize delays between  incident detection and resolution, to minimize impact and avoid escalation 
• Control compliance risks 

Proactive maintenance reduces faults and boosts performance 

• Maintain equipment proactively to prevent failures, minimize downtime and extend lifespan 
• Anticipate interventions to reduce service disruptions and preserve consistent service standards
• Assess performance regularly to detect potential issues early and find areas of improvement
• Incorporate cybersecurity and infrastructure health checks into maintenance routines 

Change management under control for every update and upgrade in your media operations

• Retain agility to evolve and meet new requirements, while ensuring stability of operations 
• Reduce risks with a controlled  process​ and Change Approval (CAB) 
• Include security and compliance in risk assessments before any change 

Efficient support is crucial in managed services 

• Give customer visibility on operations and maintain peace of mind 
• Manage improvement plans to reduce recurring incidents and enhance service quality 
• Proactively address customer needs and concerns 
• Work with customer to optimize resource use and enhance customer experience