Globecast - Supervision

Globecast supervision is our managed monitoring and incident handling service for your media workflows, offering flexible tiers from connector based visibility to full real-time incident response across complexity of environments.

It combines 24/7 support, advanced video probing and incident management to guarantee service availability, reduce incident duration, and secure end-user quality of experience.

Designed for broadcasters and media & entertainment providers, it unifies complex multi-vendor environments and turns technical metrics into actionable insights to protect your SLAs.

Overview of Managed Supervision Service

Service Management layer

Single interface for seamless management
One SLA owner under Unified governance
Root cause analysis & continuous improvementl
Service roadmap for ongoing innovation

Operation
layer

Proven live-event broadcast-grade 24/7 NOC
Real-time QoS & frame-level QoE monitoring
Advanced video probing, with setupand tuning within your own workflows
Incident detection , and clear escalation path

Analytics & Automation layer

Centralized observability across all solutions
Tailored dashboards and KPI
Audit-ready reports
Adapt connectors to your platforms and tools
Optimization and performance recommendations
Orchestration, automation and auto-remediation

Managed Supervision Tiers

Faster incident resolution and reduced Mean Time To Repair (MTTR)
Higher service availability and resilience on critical feeds
Transparent, audit-ready reporting for rights holders, internal sponsors and distribution partners

The supervision page will not appear in the menu; it will only be accessible by going to the managed services/supervision page and clicking on the link.