Managed services

Entrust Globecast with your daily technical operations

What we bring

• Broadcast quality and stability
• Fast Response Time
• Operational Security
• Expertise pillars
• A collaborative partnership built on trust and working hand-in-hand

One unified workflow, one global dashboard, one SLA for seamless operations :

• Monitoring & incident management service with flexible tiers, from connector based visibility to full realtime handling.
• 24/7 support, advanced video probing and incident management to secure availability and reduce incident duration.
• Unified complex multivendor environments and technical metrics turned
  into actionable insights to protect your SLAs.

Find out more

Proactive maintenance reduces faults and boosts performance

• Maintain equipment proactively to prevent failures, minimize downtime and extend lifespan
• Anticipate interventions to reduce service disruptions and preserve consistent service standards
• Assess performance regularly to detect potential issues early and find areas of improvement
• Incorporate cybersecurity and infrastructure health checks into maintenance routines

Change management under control for every update and upgrade in your media operations

• Retain agility to evolve and meet new requirements, while ensuring stability of operations
• Reduce risks with a controlled process​ and Change Approval (CAB)
• Include security and compliance in risk assessments before any change

Efficient support is crucial in managed services

• Give customer visibility on operations and maintain peace of mind
• Manage improvement plans to reduce recurring incidents and enhance service quality
• Proactively address customer needs and concerns
• Work with customer to optimize resource use and enhance customer experience